Benefits with the Support of QUIBIQ

  • Defined Service Levels to suit your Needs and budget
  • In the error case, Access to the entire BizTalk know-how
  • Solid team of at least three people, who are familiar with the solution
  • Significant cost savings compared to its own build of resources
  • Security in the company
  • Avoiding costs because of System failure

Service level agreements for your BizTalk solution

We offer specific solutions for the various requirements in the area of support. All with one goal: to ensure of the smooth and professional operation of your BizTalk applications:

  • Technical support in the case of failures (typically Second/Third-Level-Support)
    • In specified time: fast and competent reaction
    • You will get result-oriented support about remot access and if it's necessary also on site
  • Under circumstances maybe you want the backup of a guaranteed availability and recovery for business-critical BizTalk applications
  • The acquisition of daily, weekly, monthly administrative tasks and/or release management
  • If necessary, would you like to outsource the operating of your BizTalk solution?

Play it safe with our support services

The acquisition of BizTalk solutions in our support means:

  • We perform Health-Checkswith solutions that were not developed by us.
  • Our support engineers are specifically trained on your solution and available at an own phone number.
  • A detailed documentation is created for our BizTalk specialists in the third level.
  • Our staff is available in the support case within a defined response time. If it’s necessary they turn on by remote control on your solutions and competently support you in the troubleshooting.
  • As agreed upon we assume the guarantee for the recovery time and availability of your solutions.
  • We also like to perform the release management for your BizTalk solutions and keep them always up-to-date.

Service-Level-Agreements standardmäßig in drei Stufen
  

SLAs Error class 1 Error class 2 Error class 3
Standard:
  • Accessibility:
    Mo.-Fr., 09.00-18.00 Uhr
  • Response time:
  • Work on solution:



    6 h
    Mo.-Fr.09.00-18.00 Uhr
    8 h
    09.00-18.00 Uhr


    10 h
    by arrangement
    Extended:
    • Accessibility:
      Mo.-Fr., 08.00 - 18.00 Uhr
    • Response time:
    • Work on solution:



      4 h
      Mo.-Sa. 08.00-20.00 Uhr
      6 h
      Mo.-Fr. 09.00-18.00 Uhr


      8 h
      by arrangement
      Premium:
      • Accessibility:
        Mo.-Fr., 08.00 - 19.30 Uhr
      • Response time:
      • Work on solution:



        2 h
        daily 08.00-20.00 Uhr
        4 h
        Mo.-Sa. 08.00-19.30 Uhr


        6 h
        by arrangement
        Individual:
        • Accessibility:
        • Response time:
        • Work on solution:


          after agreement


          after agreement


          after agreement

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