Integration auf Nummer sicher

Support

Service-level agreements for your BizTalk and Azure integration solution

We offer tailored solutions for you requirements in the area of support – all with the one objective of ensuring the smooth operation of your BizTalk and Azure integration applications: 

  • Technical support in case of error
    (typically second/third-level support)
    • Fast and competent response within specified times
    • Results-oriented support via remote access and on site when necessary
  • Guaranteed recovery times
    f
    or business critical applications 
  • Managed services:
    We take charge of daily, weekly, or monthly administrative tasks and/or release management (installation of updates provided by Microsoft)
  • Outsourcing:
    If you would like to put the operation of your solution completely in our professional hands, we are happy to take charge of that too.

Play it safe with our support services

Taking charge of your integration solution through our support team means:

  • Our support engineers are specially trained for your solution and are available to you under a separate telephone number.
  • We audit solutions not developed by us in advance in the scope of a health check.
  • Detailed documentation is prepared for our BizTalk and Azure specialists.
  • In support cases, our employees are available to you within specified response times and will access your solution remotely where necessary, giving you competent troubleshooting support – if necessary on site.
  • Based on our agreement, we will also assume a guarantee for recovery times for your solution.
  • We are also happy to carry out all the managed tasks necessary for the operation of your solution and will always keep these technically up to date.

Service-level agreements in four standard levels

Service level


Error class 1
&nbsp


Error class 2
&nbsp


Error class 3
&nbsp

Standard:

   Availability:
   Mon-Fri, 09:00-18:00 h

   Response time:

   Work on solution:

 

 
 

6h

Mon-Fri 09:00-18:00 h

 

 
 

8h

Mon-Fri 09:00-18:00 h

 

 
 

10h

Mon-Fri 09:00-18:00 h

Extended:

   Availability:
   Mon-Fri, 08:00-18:00 h

   Response time:

   Work on solution:

 

 
 

4h

Mon-Fri 08:00-20:00 h

 

 
 

6h

Mon-Fri 08:00-18:00 h

 

 
 

8h

Mon-Fri 08:00-18:00 h

Premium:

   Availability:
   Mon-Fri 08:00-19:30 h

   Response time:

   Work on solution:

 

 
 

2h

Mon-Sat 08:00-20:00 h

 

 
 

4h

Mon-Fri 08:00-19:30 h

 

 
 

6h

Mon-Fri 09:00-18:00 h

24 x 7:

   Availability: 24 x 7

   Response time:

   Work on solution:

 

  

1h

24 x 7

 

  

2h

Mon-Fri 08:00-20:00 h

 

  

4h

Mon-Fri 09:00-18:00 h


Advantages

Support from QUIBIQ

  • Defined service levels
    according to your requirements and your budget
  • Fixed team of support employees
    who are familiar with your solution
  • Access to the entire developer expertise
    of QUIBIQ in case of error 
  • Significant cost savings
    compared to your own resource build-up
  • Operational reliability
  • Prevention of costs due to system failure

Ahmad Najjar

QUIBIQ GmbH<br/> Heßbrühlstr. 11<br/> 70565 Stuttgart<br/> Tel. 0711 - 99765 - 599<br/> Email: ahmad.najjar(at)quibiq.de

Your contact person

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